Cookies are small text files that are placed on your device — computer, tablet, or smartphone — when you visit a website. They are widely used by websites to make them work more efficiently, to remember your preferences, and to provide information to the website's owners about how visitors interact with the site. Cookies themselves do not contain personally identifiable information in most cases, though they may be linked to personal data we hold about you if you are a logged-in subscriber. Spindrop uses cookies and similar local storage technologies on this website as described in the sections below. Your continued use of our site indicates your acceptance of this practice.
We use several categories of cookies on the Spindrop website. Strictly necessary cookies are essential for the website to function and cannot be disabled. These include session cookies that keep you logged into your subscriber account, security tokens that protect form submissions, and cookies that remember your cart contents during a browsing session. Functional cookies remember choices you have made on the site, such as your preferred language or region, and help us deliver a more personalised experience. Performance and analytics cookies collect anonymous data about how visitors use our website — which pages are visited most, where visitors arrive from, and how long they spend on particular sections — so we can improve the site over time.
These cookies are required for the Spindrop website to operate correctly and cannot be switched off in our systems. They are usually set only in response to actions you take on the site, such as setting your privacy preferences, logging in to your account, or adding items to your cart. Without these cookies, core features of the site will not work as intended. They do not store any personally identifiable information beyond what is needed to maintain your session. Examples include the session authentication cookie that keeps you signed in as you navigate between pages, and the security cookie used to verify form submissions and prevent cross-site request forgery attacks.
Spindrop uses analytics tools to understand how visitors interact with our website in aggregate. These tools place cookies that track metrics such as the number of unique visitors, pages viewed per session, bounce rate, and the sources through which visitors arrive at our site. All data collected through analytics cookies is aggregated and anonymised — it does not identify individual visitors. This information helps us understand which parts of our site are most useful to tradespeople, which products attract the most interest, and where visitors drop off in the subscription signup flow. We use this data solely to improve our website and service quality, not for advertising profiling.
Functional cookies allow our website to remember choices you have made in order to provide a more personalised experience on return visits. For example, if you have selected a particular subscription tier during a browsing session and return to the site later, a functional cookie may pre-fill that selection for your convenience. These cookies may also remember whether you have dismissed certain informational banners so that they are not shown to you repeatedly. The information stored in functional cookies is not shared with third parties and is not used to track your behaviour across other websites. Disabling functional cookies through your browser settings is possible but may reduce the convenience features available on our site.
Some pages of the Spindrop website may include content or features that are served by third-party providers, such as embedded maps or payment processing interfaces. These third parties may place their own cookies on your device when you interact with their components. Spindrop does not control the cookies set by these third parties, and their use is governed by the respective privacy and cookie policies of those providers. We select third-party integrations carefully and only work with providers whose data handling practices meet a standard consistent with our own. Where third-party cookies are present, we endeavour to identify them clearly and to minimise the number of non-essential external dependencies on our site.
Most web browsers allow you to control cookies through their settings. You can typically choose to block all cookies, block only third-party cookies, or clear cookies that have already been stored on your device. The specific steps for managing cookies vary depending on the browser you are using — consult your browser's help documentation for detailed instructions. Please note that disabling strictly necessary cookies will prevent parts of the Spindrop website from functioning correctly, including account login and the subscription checkout process. Blocking analytics or functional cookies will not prevent you from using the site but may reduce the quality of your experience. Your cookie preferences set in your browser are independent of your Spindrop subscription account.
Different cookies remain on your device for different lengths of time depending on their purpose. Session cookies are temporary and are deleted automatically when you close your browser. Persistent cookies remain on your device for a set period after your last visit, typically ranging from 30 days for functional preference cookies to up to 12 months for analytics cookies. After these periods, the cookies expire and are removed automatically. You can also delete cookies manually at any time through your browser settings without waiting for the expiry date. Spindrop periodically reviews the cookies in use on our site and removes any that are no longer necessary for the purposes described in this policy.
Spindrop may update this Cookie Policy from time to time as our website evolves, as new features are introduced, or as the regulatory environment changes. Any significant changes will be reflected by an updated effective date at the top of this page. We encourage you to revisit this policy periodically if you are a regular visitor to our site. If you are an active subscriber, material changes that affect how we use data linked to your account will be communicated to you directly by phone. For any questions about our use of cookies or similar technologies, our support team is available by telephone during standard business hours.